Explain the 'soft startup' concept and provide examples of its use in initiating difficult conversations.

Explain the 'soft startup' concept and provide examples of its use in initiating difficult conversations.

• A. Soft startup is delaying a conversation for a week; example: wait and see.
• B. Soft startup is starting with a list of complaints; example: 'You always...'.
• C. Soft startup is beginning a conversation gently without blame; uses 'I' statements, specific need, and non-threatening tone; example: 'I feel concerned when… could we talk about how we can handle this?'
• D. Soft startup is asserting control and telling partner exactly what to do.

Answer: (C)